Letter or email of complaint

Dear Mr. John Smith I’m writing cos I wanna complain about the shitty service I received from the workers of your holiday resort in Apr. of this year! That is the opening of a letter of complaint. The message is clear but the way it is expressed is poor, very poor. How do you suggestContinue reading “Letter or email of complaint”

Three more letter (and email) writing tips

We had another letter writing session in class today. Among the many things we discussed, there were these three useful tips to make letters or emails more professional: If you don’t know whether a man or a woman will be dealing with your letter, begin the message with DEAR SIR/MADAM and end it with YOURS FAITHFULLY If youContinue reading “Three more letter (and email) writing tips”

Three letter (and email) writing tips

We had a letter writing session in class today. Among the many things we discussed, there were these three useful tips to make letters or emails more professional: NO contractions I’m writing to complain about … I am writing to complain about … AVOID emotional language The service was a complete disaster The service did not meetContinue reading “Three letter (and email) writing tips”